12 posts tagged with "Business"

Way back in the heady days of 2008 when I was working at a sub-prime mortgage lender (true story, it was us) we had a fella who was 'the MI guy' - his job was to produce some lovely management information reports that told the leadership team how well we were doing at lending money to people who couldn't pay it back. While I had quite a bit of involvement in networks we were a small team so I looked after a lot of the server tin as well back then, and that meant changing backup tapes and that sort of stuff (as was the fashion in those days).

The Mad Men of advertising had a knack for selling ideas, lifestyles, and products with flair and persuasion. But what if they turned their talents to selling networks? How might they approach the task of convincing businesses to invest in robust networking solutions?

I've been thinking about why network documentation always feels incomplete. You know the feeling - you've got spreadsheets full of device details, beautiful network diagrams, and configuration backups. But when something breaks at 3am, you're still calling Dave from the pub because he's the only one who knows why VLAN 247 exists.

The problem isn't that we don't document things. It's that we're only capturing the bottom layer of what we actually need.

Since Anthropic open sourced the Model Context Protocol last year there have been lots of notable implementations across many areas of tech. Every day I seem to see a breathless introduction on LinkedIn to some new MCP front end to a service or dataset.

The topic of documentation always comes up in tech and it's one that has had a lot of attention in world of software development which has led to some excellent solutions. In the world of infrastructure, however, the solutions have not been as readily available or adopted.

I found an interesting little field hidden in plain sight in Microsoft documentation. A clever chap recently said this to me: 'if you can figure out what problem the engineers were trying to solve then it makes it easier to understand why the product works the way it does'.

A Matter of Western Digital Privilege​

In a recent conversation about IPv6 adoption at a Western technology company, I witnessed a familiar scene play out. Engineers and architects discussed IPv6 implementation as an optional future consideration rather than an immediate necessity. 'We don't really need it yet', was the prevailing sentiment. This perspective, common among Western organisations, reveals a profound blindspot born of privilege – one that unconsciously perpetuates digital inequality on a global scale.

My Perspective​

After 20+ years implementing network and cloud infrastructure across finance, retail, healthcare, and public sector, I've seen a clear pattern: cloud success strongly links to an organisation's readiness. Yet surprisingly few organisations do thorough readiness checks before starting their cloud journey.

Lessons from Personal Tech and Enterprise IT​

Notifications and alerts are everywhere in our always-on, connected world. But as I've learned from personal experience and my work in enterprise IT, more alerts don't always mean better outcomes. In fact, too many alerts can be completely counterproductive.

Rethinking Infrastructure Support​

In IT operations, there's a metric that network teams know all too well: Mean Time to Innocence (MTTI). It's how long it takes for a network team to prove they're not responsible for an outage or performance issue. While that might sound funny, it highlights a serious problem in how we structure our infrastructure teams.

The Business Case Challenge

I've found that traditional justifications for SD-WAN adoption have often focused on cost savings versus MPLS or enhanced network features. However, these arguments frequently fall short under scrutiny. The fundamental challenges that limited VPN adoption in enterprise networks – including performance consistency, reliability, and operational complexity – remain relevant despite improvements in internet infrastructure.

The Case for Application-Level Controls

Introduction​

I've noticed that an organisation's approach to securing outbound internet traffic often reflects its security maturity more than its technical requirements. System-to-system communication, such as API calls to cloud services, presents fundamentally different challenges compared to user browsing. Understanding these differences is crucial for implementing effective security controls without unnecessary complexity or risk.